Video Frequently Asked Questions

General Information and System Requirements

This video player is designed to deliver the highest quality experience for live and on demand video. No matter where in the world you are viewing from, the player will provide you the highest stream possible based on your available bandwidth, CPU, Flash version, and device. In case you are seeing less than ideal quality, we have provided the minimum and suggested requirements below, along with some common questions.

What are the system requirements for the video player?

Windows

• Processor: Intel Pentium 3 or equivalent (Pentium 4 or better recommended)
• Operating System: Windows XP (Home, Media Center and Professional with Service Pack 2 and all Microsoft Updates), Windows Vista (Home Basic, Home Premium, Business, Ultimate or Enterprise editions)
• RAM: 256 MB minimum (512 MB recommended)
• Video Card: 32 MB minimum (128 MB recommended)
• Browser: Internet Explorer (version 7 and 8) or Mozilla Firefox (version 2.0 or higher).
• Flash: 9.0.115 or higher
• Screen Resolution: 800 x 600 minimum (1280 x 1024 recommended)
• Internet Connection: Broadband/High Speed (DSL, Cable, T1, etc.). Dial-up connections are generally insufficient for video playback.

Mac OS X

• Operating System:Mac OS X 10.4 "Tiger" or greater
• RAM: 128 MB minimum (512 MB recommended)
• Video Card: 32 MB minimum (128 MB recommended)
• Browser: Safari (version 3.0 or higher) or Mozilla Firefox (version 2.0 or higher).
• Flash: 9.0.115 or higher
• Screen Resolution: 800 x 600 minimum (1280 x 1024 recommended)
• Internet Connection: Broadband/High Speed (DSL, Cable, T1, etc.). Dial-up connections are generally insufficient for video playback.

Audio/Video Playback Troubleshooting

What version of Flash do I need?

Flash versions as early as 9.0.115 are supported, but we recommend Flash version 10 or greater on OSX or Windows. You can see which version you have here and the latest Flash version is available from here.

Why does the visual quality of the video look grainy?

Video quality will adjust based on your available bandwidth. If the quality looks poor you'll want to ensure you have adequate bandwidth to see the highest quality picture (+2000kbps). You may also want to check your network or your machine for other downloading activity.

The video playback is choppy and/or stalling. What can I do to fix it?

The player should not stall under normal circumstances. If you are constantly experiencing problems with stalling or choppy playback, please check the following:

• Clear your browser cache. You can clear your cache under the Tools, Preferences, or Edit menu of your browser.
• Ensure that your computer meets the minimum hardware and software requirements. Streaming video playback is extremely CPU intensive. If your CPU is running at or above about 75% you will likely encounter issues with sluggish or choppy playback.

To check your CPU, please do the following:

• Windows: You can check your CPU usage by hitting Ctrl+Alt+Del and then selecting "Task Manager". CPU usage percentages are listed under the "Performance" tab. You can reduce your CPU usage by closing other programs and background services which you have running at the same time as your web browser.
• Mac: Open up your Applications folder and click on the Utilities folder. Locate and open the Activity Monitor application. At the bottom of the screen you can locate the CPU activity and may need to close any unnecessary applications to reduce CPU and improve playback quality.
• Run a bandwidth check on your Internet connection. You will need to be able to continuously download at a minimum of 350kbps (kilobytes per second) to view the content without problems. A couple of available sites for bandwidth testing are http://www.speedtest.net and http://www.xostats.xo.com. (Note: These are third-party sites and are not monitored or maintained by us. We do not guarantee the accuracy or completeness of any information contained on these websites.)
• Some antivirus programs, Internet security applications and/or content filters may interfere with the media player's ability to provide uninterrupted playback by preventing timely delivery of the video content. Temporarily disabling these types of programs while viewing the website content may afford you a more enjoyable playback experience. For information on how to disable a specific program, please contact the software vendor.

If you continue to experience stalling problems after ensuring that you meet the system requirements, bandwidth requirements and have disabled the aforementioned programs, please contact technical support.

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