Frequently Asked Questions
How to clear your cache
When you surf the web, you are downloading web pages to your computer to view them. Browsers try and make your surfing experience faster by checking to see if the page or page resources you are requesting has already been downloaded and, if it has, using them instead of downloading it again. The place where this is all stored on your computer is called your cache. Because sites update, the files that are stored are sometimes out of sync with the changes that were made with the update. This can cause the page to display "funny" or have wrong information at times. If you are experiencing this, the easiest thing to troubleshoot is clearing the cache and allowing a new version of a page or page resource to be downloaded. Each browser has a different way of clearing the cache. Below are common browsers used on our site and how to clear their cache.
Message - "The current program is unavailable for online streaming"
On rare occasions, you will see this message when going to the TV stream because the program currently being aired on BYUtv is not authorized for online distribution because of licensing restrictions. Once the show is finished airing, the stream should return to streaming BYUtv.
What are some tips to help optimize your site for my computer
Because our web site utilizes video extensively and we are always making changes to the code to help it run better, there are two things we can suggest to help keep the site working optimally.
- If there is a sudden change in behavior or performance, we suggest clearing your browser cache to see if that helps (see our FAQ on Clearing Cache)
- Check your browsers to make sure it is the latest version. We support the following browsers for our web site:
- Internet Explorer 7-9
What browsers and operating systems are supported on this site
Our web site is best viewed through the following browsers:
- Internet Explorer 7-9
We do not require any specific operating system (OS), but the OS should be able to install flash for video playback on common desktop and laptop computers. We do have limited support for iOS devices to allow a non-flash playback of the video.
What do you do with the information you collect in the user account?
We use your personal information to provide the services you request and for internal purposes. For example, we may combine personal information we collect from you with information from other BYUtv services or third parties to enhance your user experience by customizing content for you. We also use your personal information to improve the quality of our services and technology as well as for our marketing, auditing, research, and analysis purposes.
When we use third parties to assist us in processing your personal information, we require that they comply with this Privacy Statement. We may also require additional confidentiality and security measures from them as an additional protective measure.
BYUtv never sells your personal information to third parties. We may, however, disclose aggregated, non-personal information with third parties. We may also disclose personal information with third parties in limited circumstances, including when you provide your consent to that disclosure, when we are required or permitted to do so by regulation, law, or government request, when we take actions to prevent fraud or imminent harm, and when we protect against harm to the rights, property and safety of BYUtv, its users, and the public.
What is a Live Event?
A Live Event is a BYUtv program that is not pre-recorded, but is being broadcast as it happens. BYUtv.org offers a special type of live streaming service for live events that allows users to access the event with digital video recording (DVR) functionality allowing you to pause, rewind, and fast forward the live event while it happens. Live events are also immediately available as video-on-demand (VOD) giving you access to an event if you were not able to see it when it originally happened.
What should I do if I see an inappropriate comment or profile picture?
Please use the feedback link found in the footer of our web site. Please include the link to where you saw the comment or profile picture and the username of the individual.
Why is the player displaying the message "Content not authorized in your area"?
This message means that the video you are watching has certain licensing restrictions that prevent us from making it available in your geographic location. Usually this message appears if you try to watch the Live TV stream outside of the United States. There may be select videos in our video-on-demand (VOD) library that also have geo-restrictions.
Why can I watch some shows online that I've seen on BYUtv and not others?
BYUtv produces its own shows and acquires other shows that we do not produce but feel would benefit our viewers. For this reason, there are two common reasons why you might see something on our TV station but not here online.
- Some of the shows we acquire we can only show on our television signal and are not able to add it to our extensive video-on-demand (VOD) library. Most of those shows can still be seen through the stream of our TV station if you tune in when it airs. On rare occasion, we are unable to stream even in our online stream and the content becomes blocked to online users. see "Unavailable Stream Message"
- Some content that we produce and for which we have clear TV distribution rights may not have music rights cleared for video-on-demand (VOD). In this case, the content will only be available through the online stream of our station, but will not be found in our video-on-demand (VOD) library.
Why can't I watch the Live TV stream outside of the United States anymore?
We are no longer able to offer the 24/7 TV stream outside of the United States because of licensing restrictions on certain shows we are currently airing. To help mitigate this, we have all the current shows we are airing available via our extensive video-on-demand (VOD) library. These shows do not have the geographical restriction and can be viewed anywhere you can get internet access. We also have added a section that allows all users to access live events that are also viewable anywhere there is internet access. For example, sporting event or devotionals are available as live events and can be viewed anywhere in the world. Most of those live events then become available as video-on-demand (VOD) a few days later. To watch live events or view recent live events go to byutv.org/watch/dvr
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