Closed captioning is designed to assist deaf and hearing-impaired viewers by displaying the program dialogue and other sound effects as printed words. Most television sets and other video devices are caption-ready, with the captioning being turned on or off via a menu. Please consult your owner’s manual for more information on the caption features of your specific television or device.
Closed Captioning Quality Certification
BYU Broadcasting (“BYUB”), including KBYU (Eleven), BYUtv, and BYUtv International, certifies that it complies with the closed captioning requirements established by the Federal Communications Commission as set forth in 47 C.F.R. § 79.1, including regulations concerning closed captioning quality.
Programming provided by BYUB complies with these regulations by either: (i) satisfying the caption quality standards set forth in 47 C.F.R. § 79.1(j)(2); (ii) adopting and following the “Video Programmer Best Practices” set forth in 47 C.F.R. § 79.1(k)(1); or (iii) being subject to one or more of the captioning exemptions set forth in 47 C.F.R. § 79.1(d), including programming for which the audio is in a language other than English or Spanish and that is not scripted programming that can be captioned using the “electronic news room” technique; interstitial material, promotional announcements, and public service announcements that are 10 minutes or less in duration; and/or programming that consists primarily of non-vocal music.
Closed Captioning Contact Information
If you are seeking an immediate response to specific closed captioning concerns and/or questions, please complete the form below. Please provide as much detail as possible, including, if applicable: the date, time, and nature of the captioning issue; the name of the program; and how you were receiving the program (e.g., over-the-air antenna, specific cable/satellite provider, online, etc.). We strive to respond to, or otherwise resolve, your inquiry within 24 hours or by the next business day.
Alternatively, you may contact us via our closed captioning hotline at:
Email: email@example.com; or
Telephone: 800-298-5298; or
Formal, written closed captioning complaints should be directed to:
Post-Production and Graphics Manager
Brigham Young University
Provo, UT 84602
With a formal, written complaint, please include your contact information, such as address, telephone number and email address, the name of the program, and the date, time, and nature of the captioning issue. Before sending a formal written complaint, we recommend that you first contact us via the online form above or our captioning hotline. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.
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